Your data
Delete your account
Last updated 29 October 2026
You can delete your metroinfogo account and its data at any time.
Draft for legal review. This policy describes how the metroinfogo app works today. Still to be filled in before launch: legal name, address, phone, privacy contact.
In the app (fastest)
- Open metroinfogo and sign in.
- Go to Profile → Settings → Delete account.
- Confirm. Your account is deleted and you're signed out on every device.
Without the app
Email support@metroinfogo.com from the email address on your account, with the subject “Delete my account”. We'll confirm the request with you, then delete the account and tell you when it's done, normally within 7 days.
What gets deleted
- Your account: name, email and password hash, plus any Google sign-in link.
- Your saved journeys, trip history, preferences and app activity.
- Push tokens for your devices.
What we keep
- Purchase records (store receipts and Razorpay payments), kept without your account for accounting and tax as the law requires.
- Encrypted backups roll over within 14 days, after which the deleted data is gone from them too.
Before you delete
Deleting your account doesn't cancel a Plus subscription by itself. First turn off renewal on the Plus page (Profile → metroinfogo Plus → Turn off renewal) if you pay through Razorpay, or cancel in your iPhone's subscription settings if you pay through the App Store. If you've already deleted your account and are still charged, email us and we'll stop the renewal and refund it. See refunds and cancellation.